How to get help on Vistaro Launch
Find your way around using the help button, or reach our team by email during office hours.
Updated
The help button guides you
On any page of Vistaro Launch, use the help button to search through these articles, speak with our AI assistant, or contact our team. When you're signed in, the assistant can see what's happening in your own account—your listings, orders, invoices, claims, and notices—and explain things like why a listing isn't live yet. The assistant reads only; it cannot alter anything in your account and will never ask for your password or card details.
Reaching our team
Send a message using the help button itself, or visit the contact page at /contact. You'll receive a ticket number via email, and we'll reply by email too. Add anything further by replying to that same message. You can also email launch@zinndigital.com directly.
We're here during Mon-Fri 08:00-20:00 UTC.
About this site
Vistaro Launch is run by Zinn Digital® Ltd, based in the United Kingdom.
Questions people ask
- Can the AI assistant change my account settings?
- No. The assistant can read and explain what's in your account, but it cannot make changes. It also never asks for passwords or payment card details.
- What happens after I send a help request?
- You'll receive a ticket number by email. Our team will respond by email during Mon-Fri 08:00-20:00 UTC, and you can reply to that email to add more information.
- Which email address do I use to contact the team?
- You can use the help button or contact page at /contact, or email launch@zinndigital.com directly.